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1. Who We Are

Techniworld is an online technology retailer based in South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). You can contact us at support@techniworld.co.za.

2. Information We Collect

We collect personal information you provide when creating an account, placing an order, or contacting us. This includes your name, email address, phone number, delivery address, and payment information. Payment details are processed securely through Yoco and are never stored on our servers.

3. How We Use Your Information

We use your personal information to process and fulfil your orders; to send order confirmations and delivery updates; to respond to your support queries; to improve our website and services; and to comply with legal obligations. We do not sell or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the basis of fulfilling our contractual obligations to you (processing your order), your consent where applicable, and our legitimate interests in operating and improving our business. You have the right to withdraw consent at any time.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 5 years for accounting and legal purposes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Your Rights Under POPIA

You have the right to access the personal information we hold about you; to request correction of inaccurate information; to request deletion of your information (subject to legal requirements); to object to the processing of your information; and to lodge a complaint with the Information Regulator of South Africa at complaints.IR@justice.gov.za.

7. Cookies

Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for full details. You can control cookie settings through your browser at any time.

8. Third-Party Services

We use trusted third-party services including Yoco for payment processing, and Google for analytics. These parties have their own privacy policies and we encourage you to review them. We only share information necessary to provide our services.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data transmitted to and from our website is encrypted using SSL/TLS technology.

10. Contact Us

For any privacy-related queries or to exercise your rights, please contact us at support@techniworld.co.za. We will respond to all requests within 30 days.